To prevent spam users, you can only post on this forum after registration, which is by invitation. If you want to post on the forum, please send me a mail (h DOT m DOT w DOT verbeek AT tue DOT nl) and I'll send you an invitation in return for an account.

Mapping Handlingchannelid/Contactchannelid

Is there a meaningful mapping available for the following id's?

* "handlingchannelid" in werkmap messages
* "contactchannelid" in compliants


  • There is no link or overlap between these fields. The HandlingChannelID refers to an outgoing channel and the ContactChannelID refers to an incoming channel.
  • gjw
    edited July 2016
    My question was not about any overlapping between the two fields. Rather, I was wondering whether meaningful categories are available instead of the numerical identifiers. This would make the analysis more interesting than just talk about channel 1 or 2 etc.
  • For anonymization reasons this information is not shared. If you refer to the channels as channel 1, 2, etc. this will already be interesting enough for UWV.
Sign In or Register to comment.