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Mining process log with mixture of deterministic and non-deterministic events

Hi, I am dealing with a process log which contains some events handled by machine and some by human intervene. All machine events are deterministic (not changing) and human part (whenever human interacts) is very random. How to mine such a process?

I am looking for a plugin/technique to mine the process on the basis of events, not on basis of cases. Kindly help if anyone has any clue of sorting this out. I can explain more if needed. 
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